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Old Richmond Cellars

Shipping & Returns

Shipping

Shipping is calculated when you add items to the cart. You will need to click on " Estimate Shipping " and enter in your state and postcode for your shipping estimate as we ship Australia wide.

ATTN: please ensure a person over the age of 18+ is available to receive the package when delivered. Due to Liquor Licensee Reform we are not permitted to deliver liquor to any minors. If no adult is available to receive the order, the order will be returned to the warehouse and extra shipping cost will be charge for a second shipping attempt.

In-store pick is available at the following address :
 
100 Victoria Street,
Richmond, 3121,
Melbourne
 
Trading Hours
Mon - Weds : 12pm-9pm
Thurs - Sat : 12pm-10pm
Sun : 12pm-3pm / 5pm-9pm
 
Pick up orders and reserved stock has a 14 days time frame from the date the order was placed, unless a sales team member has been notified of a arranged date for pickup. If the order is not picked up or we have not received any notification from the customer, the stock will be put back up for sale.
 
ID is required for pick up and you will be required to quote your order number at the counter.
  
Melbourne  
Local Delivery ( around Richmond ) Same Day
  Next Day
Melbourne 2-4 working days
Vic Country 2-4 working days
   
New South Wales  
Sydney 3-5 working days
Newcastle 3-5 working days
Gosford 3-5 working days
Canberra 3-5 working days
Wollongong 3-5 working days
Norfolk 5-7 working days
NSW Country 5-7 working days
   
Queensland  
Brisbane 4-6 working days
Ipswich 4-6 working days
Gold Coast 4-6 working days
Sunshine Coast 4-6 working days
QLD Country Near 8-10 working days
QLD Country Mid 8-10 working days
QLD Country North 8-10 working days
   
South Australia  
Adelaide 3-5 working days
SA Country 5-7 working days
   
Tasmania  
Tasmania 4-6 working days
   
Western Australia  
Perth 5-7 working days
WA Country South 8-10 working days
WA Country North 8-10 working days
Xmas & Cocos Island 10-12 working days
   
Northern Territory  
Northern Territory 6-10 working days
 
 
Please be advised that the above delivery times are estimated only. Please contact the courier companies directly once you receive your tracking number for accurate delivery times.
 
We are not able to ship items to a PO BOX address.

Returns Policy

In the event that there has been an error on our part, that is the products delivered are defective or items received are not what you have ordered, the product may be returned within 14 days of the delivery date for a full store credit voucher refund for use in future purchases. Please note that only products in their original condition and packaging may be valid for a return and refund.

For a change of mind or mistakenly ordering the wrong products we do allow refunds with a 20% restocking fee charged based on the total of the order, including the shipping cost and any other fees involved in cancelling the order. 

Please read product descriptions carefully before placing your order. If you have any questions regarding any products please do not hesitate to contact our sales staff via email or phone (which can be found on the contacts page) prior to placing your order.