Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
We reserve the right to amend these Terms and Conditions from time to time without notice and at our sole discretion. As such, it is your responsibility to review these stated Terms and Conditions at regular intervals.
Victoria Liquor Licence
WARNING:Under the Victorian Liquor Control Reform Act 1998, it is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000), for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500).
For sales made in Victoria, the sale of liquor pursuant to the offer to purchase from this website is made at our licensed premises attached to the licence numbers listed below. Your contract of sale is with Old Richmond Cellars as the liquor is sold from our website by our licensee Quang THuan An PTY LTD. Accordingly, your offer to purchase is subject to acceptance of your offer by the holder of the liquor licence, certification and evidence of you being over 18 years of age, the availability of stock and the liquor which is the subject matter of your offer being ascertained and appropriated at the above mentioned licensed premises.
Quang Thuan An Trading as Old Richmond Cellars.
ABN : 69 700 785 400
Licence No. 32000616
Due to the high volume of fraudulent for online orders, we carry out various background checks on orders. This background check also is required as an age verification for the liquor licensing reform of Victoria, as a reference to prove your at the legal age of 18 and over purchasing package liquor and you understand the laws and penalties involve in purchasing liquor below the legal and purchasing for someone else under the legal age.
We would require a photographed, scanned or Iphone taken image of 1 of the below forms of proof of address. This could include:
- Driving licence (if this has your address on)
- Proof of Age card
We request some form of identification confirming the billing address and age to ensure that the details have not been acquired illegitimately over the internet. Such identification need only contain your name, address and age, which have already provided when placing an order with us, so please rest assured that you are not sending us anything we do not already know. Feel free to hide any other information which you do not wish us to see. ( e.g passport number or drivers license number )
Rest assure your information will be kept safe and only as a reference for the Liquor Licensing Victoria when required.
Under the Liquor Control Reform Act 1998 it is an offence
•To supply alcohol to a person under the age of 18 years [Penalty exceeds $7,000]
•For a person under the age of 18 years to purchase or receive liquor [Penalty exceeds $600]”
For more information regarding the liquor licensing rules and penalties you can visit http://www.vcglr.vic.gov.au/ for more information.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Australian and other copyright laws, and is the property of Old Richmond Cellars. The collective work includes works that are licensed to Old Richmond Cellars. Copyright 2003, Old Richmond Cellars ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Old Richmond Cellars or purchasing Old Richmond Cellars products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Old Richmond Cellars or to purchase Old Richmond Cellars products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Old Richmond Cellars. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Old Richmond Cellars used in the site are trademarks or registered trademarks of Old Richmond Cellars.
In the event that a Old Richmond Cellars product is mistakenly listed at an incorrect price, Old Richmond Cellars reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Old Richmond Cellars reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Old Richmond Cellars shall issue a credit to your credit card account in the amount of the incorrect price.
Term & Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Old Richmond Cellars without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Old Richmond Cellars may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Old Richmond Cellars.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Old Richmond Cellars or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Old Richmond Cellars does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Old Richmond Cellars is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Old Richmond Cellars reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Old Richmond Cellars in its sole discretion.
You agree to indemnify, defend, and hold harmless Old Richmond Cellars, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Old Richmond Cellars may link to sites operated by third parties. However, even if the third party is affiliated with Old Richmond Cellars, Old Richmond Cellars has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Old Richmond Cellars. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Old Richmond Cellars seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Delivery & Insurance Cover
Once the package leaves our store, all claims and insurance is the courier company’s responsibility ( Australia Post ). You will receive an email once the package has been picked up from our store, with tracking information, advising which courier company will deliver your package.
Quang Thuan An Pty Ltd, trading as Old Richmond Cellars, holds no responsibility for goods damaged during transit. Australia Post does not include insurance on the packages sent, so please purchase insurance as we strongly advise you should for a peace of mind. In the event that you are required to lodge a claim, Old Richmond Cellars will assist the customers to lodge their claims with the responsible courier company.
Refunds & Claims
Old Richmond Cellars will issue a store credit to the same value of the defected good should a customer receive a product that is a defect. All claims must be lodged 7 days from date of purchase, via phone or email. Old Richmond Cellars does not refund goods if an incorrect product was ordered or if there is a change of mind. All claims must be as a result of a defect in the product or if the incorrect product was sent. In an event that there is a dispute on if the item is not what was discribe and the customer wish to return the item for the refund, please email or call us on 03 9428 5771. If the customer is determine to return the item, all return shipping cost will be covered by the customer. Once the items has been sent back to Old Richmond Cellars we will process the refund to the agreed value. Old Richmond Cellars can not refund the shipping cost, only the cost for the product.
Vintage Wines - No Refund Policy
Please note that our Refund Policy does not apply to wine that is from a vintage 10 years or more prior to the purchase year, as we cannot guarantee the condition of the wine on such aged wines.
FREE DELIVERY MELBOURNE CBD
Free local delivery is free delivery when you spend $150 or more on everything on our online store. Free shipping is only available for Melbourne CBD.
Mixers & Soft Drinks
Free Local delivery is available for customers who live within 5km from our Richmond store in Melbourne. Find out if your are within the 5km radius for free delivery by adding your order to the shopping cart and then click on " Estimate Shipping " to enter your postcode. Free delivery is normally delivered with 2-3 days, Monday to Saturday between 10am - 6pm.
If no one is available we will leave a card for you to contact us to arrange for delivery when someone is available at the premises. If after 2 attempts and the package is still not made a delivered, a fee of $15 will be charged before the 3rd delivery or you can pickup from our shop in Richmond.